Support Engineer
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Job Summary
Focused on maintaining customer satisfaction, the full-time remote Support Engineer will triage, diagnose, and resolve technical issues while managing a queue of support tickets and collaborating with partner support teams.
Key responsibilities
- Own and manage the support ticket queue by prioritizing based on urgency and impact, ensuring timely updates and resolutions
- Diagnose and resolve technical issues related to configurations, APIs, and integrations, providing actionable insights for engineering teams
- Act as the primary support contact for dedicated accounts, maintaining knowledge of their configurations and proactively identifying risks or opportunities
Required qualifications
- Proven experience managing a support queue or working in a customer operations role
- Demonstrated ability to build and implement AI-driven projects or automations that enhance efficiency
- Growth mindset with a history of personal projects or entrepreneurial ventures that showcase self-directed learning
- Technical proficiency with APIs, logs, data mappings, and familiarity with SQL or spreadsheets
- Experience or exposure to HR operations or compliance processes is a plus
Complete Job Description
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