Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Joining a dynamic team, the remote Support Engineer will serve as the frontline tech support for internal staff and merchants, focusing on troubleshooting, incident resolution, and technical communication while collaborating with the Senior Software Architect.
Key responsibilities
- Manage issue triage and troubleshooting for technical support
- Resolve incidents and maintain system functionality
- Document knowledge and communicate technical information to customers
Required qualifications
- 3+ years of experience in a similar support role
- Proficiency in running MS SQL queries and analyzing relational databases
- Familiarity with Windows operating systems
- Understanding of Azure resources and web technologies, including REST and SOAP APIs
- Experience with helpdesk platforms and implementing new support processes
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 37,697 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
