Support Engineer
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To enhance client satisfaction and manage production processes, the full-time Support Engineer will coordinate recovery efforts, troubleshoot application support issues, and serve as a liaison between technical and operational teams in a remote environment.
Key responsibilities
- Communicate directly with clients and management regarding production events, escalating issues and documenting outages
- Monitor support ticket queues and troubleshoot technical issues, collaborating with engineering or support groups as needed
- Document and improve production support processes while supporting disaster recovery and business continuity planning
Required qualifications
- Bachelor's degree in computer science, information technology, or a related field, or equivalent training and certification
- 3-5+ years of experience in developing/supporting enterprise-level applications in multi-node Windows or Linux environments
- Strong experience with SQL, Oracle, PL/SQL, and scripting languages such as PowerShell or Bash
- Ability to work in a cross-functional global team environment and troubleshoot application issues effectively
- Familiarity with medical claims processing practices is a plus
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,801 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
