Support Engineer
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Job Summary
Working remotely in a full-time capacity, the Support Engineer will provide world-class technical support to customers through live chat, taking ownership of issues, troubleshooting, and ensuring prompt resolution of problems.
Key responsibilities
- Take ownership of customer-reported issues and see them through to resolution
- Research, troubleshoot, and identify solutions for customer issues
- Provide prompt and accurate feedback to customers while escalating unresolved issues to appropriate internal teams
Required qualifications
- Fluency in English with excellent written communication skills
- Experience in online customer service with strong customer service skills
- Familiarity with Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching technologies
- Understanding of WordPress, including database and file structure
- Comfort navigating within a command line environment and interpreting server logs
Complete Job Description
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