Support Engineer
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Job Summary
Obsessed with problem-solving and delivering exceptional client experiences, the full-time remote Support Engineer will become the go-to expert for clients, mastering troubleshooting across various technologies while managing client communication and ticket queues effectively.
Key responsibilities
- Masterfully troubleshoot Windows devices, Microsoft 365, network infrastructure, and VoIP systems
- Own client communication, building rapport and managing expectations for positive outcomes
- Contribute to a knowledge base by creating and refining documentation for team success
Required qualifications
- Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server and Active Directory
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
- Demonstrated knowledge of advanced networking principles and troubleshooting firewalls and switches
- A passion for excellent customer service and a proven ability to build trust
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps
Complete Job Description
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