Support Engineer - AI-Driven
Job Summary
To support a fintech SaaS platform, the contract Support Engineer - AI-Driven will work remotely in the US timezone, focusing on client communication, problem-solving, and leveraging AI tools to enhance support efficiency and response quality.
Key responsibilities
- Respond to client inquiries with clear, professional communication, utilizing AI tools for assistance
- Log bugs, change requests, and technical clarifications using Jira Service Management and Jira Software
- Identify issues related to user errors, configurations, data problems, or system defects, and escalate as necessary
Required qualifications
- Excellent written English for professional client communication
- Experience with Jira Service Management and Jira Software
- Strong logical thinking and understanding of complex workflows
- Familiarity with SaaS platforms and structured support processes
- Ability to use AI tools to improve productivity and clarity
Complete Job Description
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