Support Engineer III
Job Summary
Providing expert-level technical assistance in a remote full-time capacity, the Support Engineer III will manage complex technical issues, optimize support operations using Zendesk automation, and mentor junior engineers while enhancing customer satisfaction.
Key responsibilities
- Resolve escalated support cases and troubleshoot software issues related to microservices and system integrations
- Develop and implement automated solutions to streamline support workflows and improve operational efficiency
- Create and maintain documentation and knowledge base articles to support the technical team and enhance customer support
Required qualifications
- 5+ years of experience in Technical Support or Customer Support within complex software environments
- Proficiency in Zendesk, particularly with automations, triggers, and macros
- Strong understanding of microservices architecture, APIs, and cloud services
- Experience with scripting languages such as Python, Bash, or Ansible
- Familiarity with cloud platforms like AWS or Azure and a grasp of networking concepts
Complete Job Description
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