Support Engineer Solutions Architect
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Job Summary
To support a growing global team, the full-time hybrid Support Engineer Solutions Architect will analyze technical inquiries, assist customers in implementing Magnolia solutions, and collaborate with sales teams across Mexico and LATAM while being the first Spanish-speaking technical expert in the region.
Key responsibilities
- Analyze and resolve technical inquiries from customers and partners via the support ticketing system
- Partner with sales and customer success teams to explain technical capabilities and deliver demos
- Gather requirements and design solutions for development, integration, and system architecture
Required qualifications
- 4+ years in technical support, solutions consulting, or solutions architecture for enterprise software
- Minimum of 3 years of experience with Java and object-oriented programming, plus web technologies
- Experience with CMSs, headless architecture, application servers, and databases
- Native Spanish and fluent English, written and spoken
- Based in or near Mexico City, with willingness to travel within Mexico and LATAM
Complete Job Description
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