Support Engineer Tier 3
Job Summary
Serving as the final escalation point for complex production issues, the full-time Support Engineer Tier 3 will proactively identify recurring problems and collaborate with R&D engineers to implement long-term solutions, all while working remotely.
Key responsibilities
- Manage complex and critical production issues, providing high-quality, long-term solutions
- Collaborate with R&D engineers on debugging, root cause analysis, and permanent fixes
- Document technical findings and provide mentoring to Tier 2 support engineers
Required qualifications
- Strong background as a technical support engineer, backend engineer, or production engineer
- Proven experience troubleshooting complex, distributed systems
- Solid understanding of networking fundamentals, including TCP/IP and firewalls
- Experience with Windows, Linux, and macOS operating systems
- Highly proactive mindset with strong debugging and analytical skills
Complete Job Description
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