Support Engineering Manager
Job Summary
Managing a professional support team remotely, the full-time Support Engineering Manager will oversee skills development, operational control, and customer satisfaction while ensuring timely responses to customer cases.
Key responsibilities
- Manage a support team, focusing on skills development and performance management
- Ensure all customer cases are addressed within SLA and maintain accountability for key performance indicators (KPIs)
- Act as the escalation contact for customers and contribute to continuous improvement of support processes
Required qualifications
- Extensive CLI experience with Linux at a technical level
- Proven leadership and team management experience
- Fluency in English and preferably one additional language
- Experience with Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies
- Hands-on experience with Canonical's products and a track record of contributing to Open Source projects
Complete Job Description
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