Support Lead - Media Operations
Job Summary
Leading a team of Application Support Analysts, the full-time Support Lead - Media Operations will manage media distribution and scheduling software, ensuring effective IT ticket resolution and process documentation in a remote environment.
Key responsibilities
- Oversee the operations of media scheduling and distribution systems, ensuring optimal performance and support
- Lead and mentor a team of Application Support Analysts, fostering a collaborative and efficient work environment
- Document processes and workflows, utilizing tools such as PowerPoint and Visio for clarity and training purposes
Required qualifications
- Minimum 10 years of experience in media operations and support
- Proficiency with Operative's Integrated Broadcast Management System (IBMS) or MediaGenix's WHATSOn
- Strong knowledge of SQL and Oracle PL*SQL relational database structures
- Experience with IT ticket management software such as Service Now or Jira
- Undergraduate degree or equivalent experience in a relevant field
Complete Job Description
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