Support Operations Administrator

Job Summary

Providing L2 support for the Retalix Retail and Point of Sale (POS) ecosystem, the full-time Sr Administrator (Support & Operations) will troubleshoot and maintain POS systems, back-office applications, and inventory management processes in a retail environment.

Key Responsibilities

• Deliver L2 support for Retalix POS and Back Office Systems, resolving incidents related to transactions, promotions, and inventory
• Assist with fuel management operations and support store personnel with transaction corrections and product configurations
• Configure and maintain store systems, perform application health checks, and support software deployments and upgrades

Required Qualifications

• Experience with Retalix POS Suite and Back Office Systems
• Knowledge of retail store controller applications and inventory management systems
• Familiarity with payment systems and POS technologies, including Verifone and Ingenico
• Proven ability to conduct root cause analysis for recurring incidents
• Experience in creating SOPs and knowledge articles for support teams