Support Operations Administrator
Job Summary
Providing technical support and managing user accounts, the full-time Sr Administrator (Support & Operations) will diagnose and resolve hardware, software, and network issues while collaborating with vendors and internal support teams.
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems via telephone, email, and chat
- Administer user account provisioning and manage incidents in ITSM tools
- Provide Level 1 remote desktop support and escalate complex issues as needed
Required Qualifications
- 3 to 4 years of experience in help desk, voice customer service, and technical support
- Knowledge of Windows 10, Windows 11, macOS, Active Directory, and Exchange Online
- Familiarity with ServiceNow or equivalent ITSM tools
- Experience with Microsoft 365 / Office 365, including Teams
- Proficiency in remote support tools and mobile device management
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,336 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
