Support Operations Administrator
Job Summary
Providing Level 1 remote desktop support, the full-time Sr Administrator (Support & Operations) will manage hardware, software, and network problem diagnosis and resolution while documenting incidents and administering user account provisioning.
Key Responsibilities
- Provide hardware, software, and network problem diagnosis and resolution via telephone, email, and chat
- Administer user account provisioning and document incidents in ITSM tools
- Manage relationships with vendors and support teams while troubleshooting client software and network connectivity issues
Required Qualifications
- 3 to 4 years of experience in help desk, voice customer service, and technical support
- Knowledge of Windows 10, Windows 11, macOS, and Microsoft 365/Office 365
- Familiarity with Active Directory, Exchange Online, and ITSM tools like ServiceNow
- Experience with remote support tools, VPN, and mobile device support
- Proficiency in troubleshooting client software and network connectivity issues
Complete Job Description
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