Support Operations Administrator
Job Summary
Providing Level 1 remote desktop support, the full-time Sr Administrator (Support & Operations) will diagnose and resolve hardware, software, and network issues via telephone, email, and chat while managing vendor relationships and documenting incidents in ITSM tools.
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems through various communication channels
- Route complex issues to internal 2nd and 3rd level IT support staff and manage user account provisioning
- Document incidents in ITSM tools and participate in training and knowledge transfer activities
Required Qualifications
- 3 to 4 years of experience in help desk, voice customer service, and technical support
- Knowledge of Windows 10, Windows 11, macOS, and Microsoft 365 / Office 365
- Familiarity with ITSM tools such as ServiceNow
- Experience with Active Directory and Exchange Online
- Proficient in troubleshooting client software and network connectivity issues
Complete Job Description
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