Support Operations Administrator
Job Summary
Providing Level 1 remote desktop support, the full-time Sr Administrator (Support & Operations) will diagnose and resolve hardware, software, and network issues via telephone, email, and chat while managing vendor relationships and documenting incidents in ITSM tools.
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems through various communication channels
- Manage relationships with vendors and support teams while administering user account provisioning
- Document and manage incidents in ITSM tools, ensuring timely closure of calls, emails, messages, and tickets
Required Qualifications
- 3 to 4 years of experience in help desk, voice customer service, and technical support
- Knowledge of Windows 10, Windows 11, macOS, Active Directory, and Exchange Online
- Familiarity with ServiceNow or equivalent ITSM tools
- Experience with Microsoft 365 / Office 365, including Teams
- Understanding of remote support tools, VPN, and mobile device support
Complete Job Description
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