Support Operations Administrator
Job Summary
Providing hardware, software, and network problem diagnosis and resolution, the full-time Sr Administrator (Support & Operations) will manage relationships with vendors and support teams while administering user account provisioning and documenting incidents in ITSM tools.
Key Responsibilities
- Diagnose and resolve hardware, software, and network issues via telephone, email, and chat
- Route complex problems to internal 2nd and 3rd level IT support staff
- Administer user account provisioning and manage incident documentation in ITSM tools
Required Qualifications
- 3 to 4 years of experience in help desk, voice customer service, and technical support
- Knowledge of Windows 10, Windows 11, and macOS support
- Familiarity with Active Directory and Exchange Online
- Experience with ServiceNow or equivalent ITSM tools
- Proficiency in Microsoft 365 / Office 365 and remote support tools
Complete Job Description
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