Support Operations Administrator
Job Summary
Providing technical support and customer service, the full-time Sr Administrator (Support & Operations) will diagnose hardware, software, and network issues, manage vendor relationships, and administer user accounts while working remotely.
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems via telephone, email, and chat
- Manage relationships with vendors and route complex issues to internal IT support teams
- Document incidents in ITSM tools and provide Level 1 remote desktop support
Required Qualifications
- 3 to 4 years of experience in help desk, voice customer service, and technical support
- Knowledge of Windows 10, Windows 11, macOS, and Microsoft 365/Office 365
- Familiarity with Active Directory, Exchange Online, and ServiceNow or equivalent ITSM tools
- Experience with remote support tools and mobile device management
- Proficiency in troubleshooting client software and network connectivity issues
Complete Job Description
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