Support Operations Administrator
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing Level 1 remote desktop support, the full-time Sr Administrator (Support & Operations) will diagnose and resolve hardware, software, and network issues via telephone, email, and chat while managing vendor relationships and documenting incidents in ITSM tools.
Key Responsibilities
- Diagnose and resolve hardware, software, and network problems via various communication channels
- Manage relationships with vendors and internal support teams, routing complex issues as needed
- Document and manage incidents in ITSM tools while performing user account provisioning and management
Required Qualifications
- 3 to 4 years of experience in help desk, voice customer service, and technical support
- Knowledge of Windows 10, Windows 11, macOS, Active Directory, and Exchange Online
- Familiarity with ITSM tools such as ServiceNow
- Experience with Microsoft 365 / Office 365, including Teams
- Proficiency in remote support tools, VPN, and mobile device support
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 37,503 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
