Support Operations Analyst
Job Summary
Providing level 1 remote desktop support, the full-time Support Operations Analyst will resolve tickets related to hardware, software, and network issues while ensuring adherence to service level agreements and quality standards.
Key Responsibilities
- Provide level 1 remote desktop support to diagnose and resolve hardware, software, and network problems via telephone, email, or chat
- Adhere to quality standards and regulatory requirements while ensuring a positive customer experience through effective problem resolution
- Maintain high availability for customers, update worklogs, and escalate complex issues to appropriate support specialists as needed
Required Qualifications
- Experience in providing remote desktop support or technical support
- Familiarity with hardware and software troubleshooting techniques
- Understanding of service level agreements (SLAs) and customer satisfaction metrics
- Ability to work efficiently in a team-oriented environment
- Willingness to engage in self-development and knowledge base updates
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,123 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
