Support Operations Analyst
Job Summary
Working remotely, the full-time CSS Support Operations Analyst will handle customer inquiries through a ticketing system, collaborate with product engineers to resolve technical issues, and maintain training materials for a client in Washington, DC.
Key responsibilities
- Manage customer inquiries to optimize product outcomes across various commercial clients
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues
- Update and maintain training materials to reflect the latest product changes
Required qualifications
- U.S. citizen or lawful permanent resident
- Proven operational skills with the ability to manage high-volume workflows
- Passion for enhancing customer support operations
- Ability to quickly learn platform-specific workflows
- Experience in independently making decisions with minimal supervision
Complete Job Description
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