Support Operations Analyst
Job Summary
To provide level 1 remote desktop support, the full-time Support Operations Analyst will resolve assigned tickets and diagnose hardware, software, and network issues via telephone, email, or chat while adhering to quality standards and service level agreements.
Key Responsibilities
- Provide level 1 remote desktop support to resolve tickets and diagnose hardware/software/network problems within agreed SLAs
- Ensure adherence to quality standards, regulatory requirements, and company policies to maintain a positive customer experience
- Update worklogs and escalate complex problems to appropriate support specialists as needed
Required Qualifications
- Experience in providing remote desktop support or technical support
- Familiarity with ticketing systems and service level agreements (SLAs)
- Knowledge of hardware, software, and network troubleshooting
- Ability to work efficiently in a fast-paced environment
- Commitment to maintaining high customer satisfaction and quality standards
Complete Job Description
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