Support Operations Analyst
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Job Summary
To resolve assigned tickets and provide L1 remote desktop support, the full-time Support Operations Analyst will diagnose and resolve hardware, software, and network issues via telephone, email, or chat while adhering to quality standards and service level agreements.
Key Responsibilities
- Provide level 1 remote desktop support to resolve tickets and diagnose hardware, software, and network problems
- Ensure adherence to quality standards and company policies while maintaining a positive customer experience
- Update worklogs and escalate complex issues to appropriate support specialists as needed
Required Qualifications
- Experience in providing remote desktop support or technical support
- Familiarity with hardware, software, and network troubleshooting
- Ability to work efficiently under pressure and manage ticket volume
- Knowledge of customer service best practices
- Willingness to engage in self-development and knowledge base updates
Complete Job Description
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