Support Operations Engineer
Job Summary
To enhance support operations through data and automation, the full-time Support Operations Engineer will work remotely to develop ServiceNow solutions, analyze support trends, and explore AI capabilities alongside experienced engineers.
Key responsibilities
- Transform support data into actionable insights through reporting and dashboards
- Create and maintain ServiceNow workflows and service catalog experiences
- Collaborate on AI experiments to improve support automation and processes
Required qualifications
- Hands-on experience in technical support, support operations, or information technology
- Familiarity with ServiceNow, reporting technology, or low-code automation platforms
- Strong interest in AI and automation, with a willingness to learn through experimentation
- Ability to document technical processes clearly for team use
- Relevant education or equivalent practical experience in a related field
Complete Job Description
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