Support Representative I
Job Summary
Providing exceptional customer service in a remote capacity, the Support Representative I will handle inbound calls and inquiries, support various Human Resources functions, and manage multiple TMSS queues in a fast-paced call center environment.
Key responsibilities
- Respond to inbound calls and inquiries with professionalism and empathy
- Utilize system tools and knowledge bases to provide general information and problem resolution related to HR policies
- Collaborate with internal and external teams to ensure integrated customer service, including warm transfers
Required qualifications
- High school diploma or equivalent (proof required)
- Previous experience in call center/helpdesk Tier I support
- Experience managing a high volume of calls daily
- Familiarity with helpdesk ticketing systems
- Preferred troubleshooting experience with HRIS systems, such as Workday
Complete Job Description
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