Support Representative I
Job Summary
Providing exceptional customer service in a remote contract role, the Support Representative I will handle inbound calls and inquiries, support various HR functions, and manage multiple TMSS queues in a fast-paced environment.
Key responsibilities
- Respond to inbound calls and inquiries with professionalism and empathy
- Provide general information and problem resolution related to HR policies and procedures
- Utilize knowledge bases and collaborate with internal/external teams to deliver integrated customer service
Required qualifications
- High school diploma or equivalent
- Some previous experience in call center/helpdesk Tier I support
- Experience handling a large volume of calls daily
- Familiarity with helpdesk ticketing systems
- Previous troubleshooting experience with HRIS systems, such as Workday preferred
Complete Job Description
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