Support Solutions Engineer
Job Summary
Owning complex, escalated customer issues, the full-time Support Solutions Engineer will diagnose software problems, write and run SQL queries, and mentor Tier 1 technicians while working remotely.
Key responsibilities
- Manage escalated customer issues from first contact to resolution across various communication channels
- Diagnose software problems by reproducing issues and ruling out potential causes
- Document cases clearly and create knowledge base articles for repeat issues
Required qualifications
- 3-5 years in software or technical support with experience in handling escalated issues
- Strong troubleshooting skills across applications, operating systems, and networks
- Working knowledge of SQL for data investigation and validation
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Experience in the rental industry is preferred
Complete Job Description
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