Support Specialist
Job Summary
As the first point of contact for clients, the remote Support Specialist (Tier 1) will respond to inquiries, troubleshoot software issues, and educate users on the Oryx platform while maintaining a high level of customer service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner
- Troubleshoot and resolve common software and workflow questions using established processes and resources
- Accurately document customer interactions and escalate issues requiring advanced troubleshooting to Tier 2 Support
Required Qualifications
- 1-2 years of experience in SaaS customer support, customer service, or a dental office role
- Experience with dental industry or dental practice management software is a must
- Strong customer service mindset with empathy and professionalism
- Comfortable learning new software and technology
- Ability to manage multiple customer requests while maintaining a high level of service
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,207 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
