Support Specialist
Job Summary
To support a growing startup, the remote Support Specialist will manage inbound support tickets, assist with onboarding and data integrity, and collaborate cross-functionally to enhance customer satisfaction and operational efficiency.
Key responsibilities
- Serve as the first line of defense for inbound support tickets, ensuring efficient triage and management of the support queue
- Collaborate with Implementation and Product teams to escalate issues, identify trends, and maintain incident protocols
- Assist in onboarding new customers and maintaining data integrity through tasks such as data auditing and spreadsheet manipulation
Required qualifications
- Proven experience in software support or customer service within a tech-driven environment
- 2+ years of multifamily domain knowledge and understanding of the relationship between operators and suppliers
- Strong technical aptitude with exceptional problem-solving skills for diagnosing and resolving issues
- Experience with helpdesk systems and project management tools, such as Notion or Zendesk
- Strong organizational skills with a high level of accuracy and attention to detail
Complete Job Description
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