Support Specialist
Job Summary
To effectively support vendors and clients, the full-time remote Support Specialist will manage technology-related inquiries, troubleshoot issues, and coordinate day-to-day support activities while ensuring accurate documentation and communication with leadership.
Key responsibilities
- Assist vendors and clients with technology-related questions through email and virtual meetings
- Investigate, troubleshoot, and resolve support inquiries by identifying root causes and determining next steps
- Manage support activities, including tracking requests and maintaining accurate documentation
Required qualifications
- Minimum 1-year experience with healthcare technology
- Proficiency in Microsoft Excel and preferred proficiency in Microsoft Office Suite
- Preferred experience with a ticketing or CRM system (e.g., HubSpot, Zendesk, Jira)
- Previous work from home experience
- High school degree required
Complete Job Description
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