Support Specialist
Job Summary
Guiding patients and providers through their virtual healthcare journey, the full-time remote Support Specialist will provide Tier 1 technical support, manage patient accounts, and ensure seamless telehealth visits while adhering to HIPAA regulations.
Key responsibilities
- Provide Tier 1 technical support and facilitate patient onboarding via email, chat, and phone
- Perform essential administrative tasks, including visit preparation, payment collection, and patient tracking
- Utilize AI-driven support tools to enhance response times and collaborate with cross-functional teams for product improvements
Required qualifications
- 4+ years of customer service experience
- Ability to work a mandatory rotating shift schedule, including evenings, weekends, and holidays
- Experience leveraging AI tools to streamline administrative workflows
- Familiarity with Assembled WFM, Rippit QA, and Google Workspace
- Proven ability to troubleshoot and resolve general technology issues alongside technical teams
Complete Job Description
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