Support Specialist
Job Summary
To support customers in their fight against financial crime, the remote Support Specialist will manage a variety of technical inquiries, provide expert assistance with the SaaS platform, and troubleshoot API integration issues while collaborating with cross-functional teams.
Key responsibilities
- Field and resolve support inquiries, ranging from product usage questions to complex technical issues
- Own customer communication, ensuring they are informed and updated throughout the support process
- Enhance support processes by managing ticket creation, escalation, and resolution for improved efficiency
Required qualifications
- Strong technical troubleshooting skills, particularly with APIs and SQL
- Experience diagnosing and escalating bugs, with familiarity in coding languages or iPaaS solutions as a plus
- Ability to learn and adapt quickly to new tools and technologies
- Collaborative communication skills, engaging effectively with engineering, product, and customer success teams
- Availability to work east coast hours to support international customers
Complete Job Description
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