Support Specialist

Job Summary

As a full-time Support Specialist, the successful candidate will serve as the primary point of contact for customers, answering inbound calls and responding to technical inquiries while utilizing expert knowledge of the company's software and maintaining communication until issues are resolved.

Key responsibilities

• Answer inbound calls and follow up on emails to address customer inquiries
• Document support cases and track progress within the CRM system
• Provide feedback and contribute to the knowledgebase for improved issue resolution

Required qualifications

• Two years of experience in a fast-paced call center or customer service environment
• Proficiency in navigating multiple web applications and online meeting software
• Strong organizational skills and ability to manage multiple tasks simultaneously
• Technical aptitude with a proven ability to use web applications and technology
• Passion for delivering quality customer service and achieving positive outcomes