Support Specialist

Job Summary

Guiding patients and providers through their virtual healthcare journey, the full-time Support Specialist will provide Tier 1 technical support, manage patient accounts, and ensure seamless telehealth visits while working remotely on a flexible, rotating schedule that includes mornings, afternoons, weekends, and holidays.

Key responsibilities

• Provide Tier 1 technical support and facilitate patient onboarding via email, chat, and phone
• Perform essential point-of-service activities, including visit preparation and patient tracking, while adhering to HIPAA compliance
• Utilize AI-driven support tools to enhance response times and collaborate with cross-functional teams for product improvements

Required qualifications

• 4+ years of customer service experience
• Experience leveraging AI tools to streamline administrative workflows
• Ability to work a mandatory rotating shift schedule, including evenings, weekends, and holidays
• Familiarity with Assembled WFM, Rippit QA, and Google Workspace
• Proven ability to troubleshoot and resolve general technology issues alongside technical teams