Support Specialist

Job Summary

To assist care and case managers with non-clinical activities, the full-time Support Specialist will manage case creation, conduct telephonic outreach to members and providers, and handle member documentation while working remotely.

Key responsibilities

• Conduct outreach for newly enrolled members to review services and address requests
• Initiate and finalize authorizations in Trucare for preapproved services and durable medical equipment
• Manage a large caseload while documenting calls and communicating member needs effectively

Required qualifications

• High School diploma or GED equivalent
• Experience in a customer service environment
• Ability to work in a fast-paced environment with multiple priorities
• Effective verbal and written communication skills
• Experience with Microsoft Office Suite applications