Support Specialist
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Job Summary
To effectively support a growing client base, the full-time remote Support Specialist will assist vendors and clients with technology-related inquiries, troubleshoot issues, and manage day-to-day support activities while maintaining accurate documentation.
Key responsibilities
- Assist with technology-related questions from vendors and clients through email and virtual meetings
- Investigate, troubleshoot, and resolve support inquiries by gathering relevant information and identifying root causes
- Manage day-to-day support activities, including tracking requests, following up on open items, and maintaining accurate documentation
Required qualifications
- Minimum 1-year experience with healthcare technology
- Required proficiency in Microsoft Excel and preferred proficiency in Microsoft Office Suite
- Preferred experience working in a ticketing or CRM system (e.g., HubSpot, Zendesk, Jira, or similar)
- Previous work from home experience
- High school degree required
Complete Job Description
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