Support Specialist

Job Summary

To assist primary care and case managers, the full-time Support Specialist will conduct telephonic outreach to members for service assessments, manage member inquiries, and handle documentation of calls while working remotely.

Key responsibilities:

• Conduct outreach for newly enrolled members to review services and durable medical equipment
• Initiate and finalize authorizations in Trucare for preapproved services and manage a large caseload
• Provide education to members and providers regarding approval requirements for service requests

Required qualifications:

• High School diploma or GED equivalent
• Experience in a customer service environment
• Ability to handle multiple priorities in a fast-paced environment
• Effective verbal and written communication skills
• Experience in a healthcare or managed care setting is preferred