Support Specialist
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Job Summary
To support a growing healthcare practice, the full-time Support Specialist will manage internal and external support requests primarily using Zendesk, assist with device troubleshooting, and provide occasional direct patient support in a remote environment.
Key Responsibilities
- Review and route external support requests to the appropriate RPM staff member
- Manage internal support requests and assist staff with device troubleshooting and escalation of unresolved issues
- Provide direct support to patients, including Bluetooth setup and app navigation on iOS and Android devices
Required Qualifications
- Experience in customer support, technical support, healthcare operations, or a related field
- Strong technical aptitude and ability to learn new devices and applications
- Proficiency with Microsoft Excel, including data entry and basic data analysis
- Ability to manage multiple requests and determine when to escalate issues
- Familiarity with HIPAA and the appropriate handling of protected health information
Complete Job Description
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