Support Specialist - CT
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Job Summary
To enhance client support, the remote Support Specialist - CT will respond to customer inquiries, troubleshoot software issues, and educate users on the Oryx platform while maintaining ownership of customer communication.
Key Responsibilities
- Respond to customer inquiries via phone, email, and ticketing system in a timely and professional manner
- Troubleshoot and resolve common software, configuration, and workflow questions using established processes
- Educate clients on Oryx features, workflows, and best practices while documenting interactions and resolutions accurately
Required Qualifications
- 1-2 years of experience in SaaS customer support, customer service, or a dental office role
- Strong customer service mindset with empathy, patience, and professionalism
- Ability to document customer interactions and troubleshooting steps clearly and accurately
- Comfortable learning new software, technology, and workflows
- Dental industry or dental practice management software experience is a must
Complete Job Description
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