Support Specialist II
Job Summary
Providing technical support to enhance the use of clinical information systems, the full-time Support Specialist II will assist users with system navigation, troubleshooting, and patient monitoring issues while working remotely.
Key responsibilities
- Investigates incidents related to clinical information systems to identify root causes and develop fixes
- Collaborates with business stakeholders to identify ongoing system enhancements and improve business performance
- Coordinates the implementation of solutions, including configuration and application development handovers to the Technical Services team
Required qualifications
- High School diploma or GED required
- 1 - 2 years of related experience; vocational or technical education may be preferred
- Working knowledge of SQL Server Management Studio and ability to run basic-to-intermediate queries
- Familiarity with cloud-based reporting concepts and tools such as Workfront and Microsoft Excel
- Preferred experience in specialty pharmacy, healthcare reporting, or client reporting
Complete Job Description
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