Support Specialist with Series 7 License
Job Summary
To support a growing customer experience team, the full-time Support Specialist with Series 7 License will resolve customer inquiries via email, phone, and chat while collaborating with internal teams to enhance product offerings, all in a fully remote setting with some required in-person training in Salt Lake City.
Key responsibilities
- Effectively resolve customer inquiries in a considerate and timely manner through various communication channels
- Become an expert in Brex's suite of products to solve complex customer issues
- Provide customer feedback to internal teams to improve product and support experiences
Required qualifications
- Located within the greater Salt Lake City area
- Flexibility to work within the Support team's hours of operation (5am - 8pm PT weekdays and weekends)
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Passionate about customer support and its role in a customer-centric team
- Comfort with and enthusiasm for using AI tools in a customer support environment
Complete Job Description
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