Support Systems Engineer
Job Summary
Working remotely, the full-time Support Systems Engineer will implement, configure, and support CareDx software platforms and HL7 interfaces, ensuring system reliability and a seamless customer experience.
Key responsibilities:
- Deploy, configure, and troubleshoot CareDx software and HL7 interfaces, ensuring compliance with SLAs
- Advise customers on software and hardware requirements, providing ongoing support and documentation
- Collaborate with cross-functional teams to optimize system performance and stay updated on emerging technologies
Required qualifications:
- Bachelor's degree in MIS, Computer Science, or a related field (or equivalent experience)
- 2+ years of experience in system engineering, implementation, and automation
- Proficiency in writing complex SQL queries and managing Microsoft SQL Server & Oracle databases
- Strong knowledge of Microsoft Windows Active Directory and VPN protocols
- Experience with SAP Crystal Reports and software interface troubleshooting
Complete Job Description
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