Support Systems Engineer
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Job Summary
To support a growing Support Operations team, the full-time remote Support Systems Engineer will own system implementations, optimize support tools, and collaborate across departments to enhance operational workflows.
Key responsibilities
- Lead the implementation of new systems and workflows, including configuration, data migration, and integrations
- Administer and optimize support systems, focusing on configuration, automations, and workflow improvements
- Partner with cross-functional teams to ensure systems support capacity planning, reporting, and technical workflows
Required qualifications
- Hands-on experience implementing or administering a support ticketing system such as Zendesk or Salesforce Service Cloud
- Experience managing a support-system migration or implementation from scoping through go-live
- Familiarity with vendor evaluation processes and the ability to pressure-test vendor commitments
- Understanding of support workflows, including routing, SLA configuration, and queue management
- Ability to collaborate effectively with technical teams and communicate system requirements clearly
Complete Job Description
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