Support Technician
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Job Summary
To support a growing team, the remote Support Technician will provide high-level technical assistance to product end users, troubleshoot hardware and software issues, and respond to help desk requests while ensuring excellent customer service.
Key responsibilities
- Provide basic technical support to clients via email, phone, or other virtual methods
- Assist with platform and server upgrades, as well as troubleshoot network issues related to software
- Respond quickly and effectively to help desk requests, ensuring high customer satisfaction
Required qualifications
- High School Diploma
- 1 year of customer service or call center experience
- Knowledge of Microsoft products (Office, Workstation, Server SQL)
- College-level courses or vocational training in Computer Science preferred
- General knowledge of Windows Operating systems
Complete Job Description
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