Support Technician Tier 2
Job Summary
Providing exceptional customer service, the full-time hybrid Support Technician Tier 2 will independently troubleshoot, install, and support software and hardware equipment, including laptops, servers, and LPR camera systems, while ensuring timely and accurate service for clients in Fort Worth, Texas.
Key responsibilities
- Independently troubleshoot and install proprietary software, identifying root causes of issues on hardware equipment
- Provide courteous troubleshooting support via phone, email, and in-person interactions
- Maintain detailed logs of customer issues and interactions in the department ticketing system
Required qualifications
- 2+ years of networking experience and/or customer service experience
- High School Diploma or G.E.D
- Legal authorization to work in the U.S. indefinitely
Complete Job Description
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