Support Trainer

Job Summary

To support the scaling of Customer Support and Operations, the part-time Support Trainer will deliver new hire training, conduct internal team enablement, and assist with client training, all while working remotely.

Key responsibilities

• Conduct and facilitate live new hire training, ensuring support team members achieve target competency metrics
• Own regular internal trainings and assist with enterprise client training sessions to enhance platform adoption
• Create and maintain LMS training modules and knowledge base articles to support ongoing training efforts

Required qualifications

• 2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment
• Strong public speaking, presentation, and webinar hosting abilities
• Familiarity with CRM systems and LMS platforms
• Excellent interpersonal skills for effective collaboration across teams
• High attention to detail with the ability to manage multiple training schedules and documentation tasks