System Administrator

Job Summary

To enhance internal technology experiences, the fully remote System Administrator will manage ticket intake and resolution, administer identity and collaboration systems, and provide support for customer hosting while ensuring adherence to defined SLAs.

Key responsibilities

• Serve as the first point of contact for technical issues, managing the ticket queue to meet response and resolution SLAs
• Diagnose and resolve hardware, software, network, and account access issues, ensuring minimal disruption to end-users
• Administer corporate collaboration systems and manage licenses, while coordinating incident responses and communications during disruptions

Required qualifications

• 2+ years of experience in IT support or system administration, with hands-on Linux and Windows server administration
• Intermediate knowledge of networking protocols, VPNs, and security practices
• Experience with Azure Virtual Desktop administration and virtualization technologies
• Strong troubleshooting skills for hardware, software, and network issues
• Bachelor's degree in Information Technology, Software Development, or a related field