System Administrator

Job Summary

To enhance internal technology support, the fully remote System Administrator will manage ticket intake, triage, and escalation while administering identity, endpoint, and collaboration systems, ensuring optimal performance for employees and hosting customers.

Key responsibilities

• Serve as the first point of contact for technical issues, managing the ticket queue to meet defined response and resolution SLAs
• Diagnose and resolve hardware, software, network, and account access issues, while coordinating incident command for disruptions
• Administer corporate collaboration systems and maintain remote-access infrastructure, ensuring security compliance and effective user support

Required qualifications

• 2+ years of IT support or system administration experience, with hands-on Linux and Windows server administration
• Intermediate understanding of networking protocols, VPNs, and security practices
• Experience with Azure Virtual Desktop administration and Microsoft 365 collaboration services
• Strong troubleshooting skills for hardware, software, and network issues
• Bachelor's degree in Information Technology, Software Development, or a related field