System Administrator
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Job Summary
Providing Tier 2 Service Desk support, the full-time System Administrator will manage technical assistance for faculty and staff across multiple units, ensuring efficient resolution of tickets and in-person support at various locations.
Key responsibilities
- Deliver phone and walk-in support to faculty and staff, prioritizing ticket resolution from a shared ServiceNow queue
- Document, install, maintain, and decommission devices and software for departmental and research labs
- Assist with special projects and provide technical support across main campus and Discovery Park as needed
Required qualifications
- Bachelor's degree in a related field and three years of relevant computing work experience, or an equivalent combination of education and experience
- Considerable knowledge of computing and communications networks, along with hardware and software characteristics
- Ability to operate computer keyboards and install hardware effectively
- Experience with troubleshooting and configuration of Windows, MacOS, and Linux operating systems
- Familiarity with ServiceNow and technical documentation practices
Complete Job Description
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