System Engineer
Job Summary
To deliver exceptional technical support and customer service, the full-time System Engineer will maintain and troubleshoot client computer, server, and network infrastructure while collaborating with team members in a hybrid work environment.
Key responsibilities:
- Maintain, troubleshoot, and upgrade computer, server, and network infrastructure across client environments
- Provide advanced technical support and exceptional customer service to clients via phone, email, and chat
- Collaborate with clients to resolve issues and fulfill service requests while mentoring Service Desk Engineers
Required qualifications:
- At least 3 years of experience as a System Engineer, preferably in a Managed Service Provider (MSP) environment
- Proficiency in troubleshooting desktop systems up to Windows 11 and server systems up to Windows Server 2025
- Experience managing Office 365 products and supporting Google G Suite or Microsoft Exchange
- Strong networking knowledge, including experience with firewalls, switches, and VPNs
- Ability to effectively prioritize and manage multiple tasks in a fast-paced environment
Complete Job Description
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